01Introduction
Hebei Tobee Group Co., Limited, together with its subsidiaries and affiliates including Hebei Tobee Pump Co., Limited (collectively, "Tobee," "Tobee Group," "we," "us," or "our"), designs and manufactures centrifugal slurry pumps, gravel and dredge pumps, pump spare parts, pipes, fittings, and valves for customers in the mining, dredging, power generation, chemical processing, and related industries worldwide.
We are committed to protecting the privacy of visitors to our website at tobee.com (the "Site"), our customers, suppliers, business partners, job applicants, and other individuals who interact with us. This Privacy Policy describes our practices with respect to personal information collected through the Site and through our other business dealings.
By using the Site or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or provide us with personal information.
02Scope of This Policy
This Policy applies to personal information we collect:
- Through the Site, including product pages, inquiry and request-for-quote ("RFQ") forms, contact forms, and newsletter sign-ups;
- Through email, telephone, trade shows, exhibitions, and other offline business communications;
- Through job applications and recruitment activities; and
- Through our relationships with distributors, agents, and business partners.
This Policy does not apply to information collected by third parties, including through any application, website, or service that may be linked to or accessible from the Site, which is instead governed by that third party's own privacy policy.
03Information We Collect
We collect the following categories of information:
3.1 Information You Provide Directly
| Category | Examples |
|---|---|
| Contact details | Name, job title, company name, business address, email address, telephone/fax number |
| Inquiry and order information | Product specifications, quantities, technical drawings, RFQ details, purchase order and shipping information |
| Account information | Username and password, if you register for a distributor or customer portal |
| Recruitment information | Resume/CV, cover letter, work history, education, references (for job applicants) |
| Communications | Content of emails, messages, and other correspondence you send us |
3.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information through cookies, log files, web beacons, and similar technologies, including:
- IP address and approximate geographic location;
- Browser type and version, device type, and operating system;
- Pages viewed, time spent on pages, referring/exit pages, and click-stream data; and
- Date and time of your visit.
3.3 Information from Other Sources
We may receive information about you from business partners, distributors, trade show organizers, publicly available industry databases, and social or professional networking platforms (such as LinkedIn), where permitted by applicable law.
04How We Use Your Information
We use the information we collect for the following purposes:
- Responding to inquiries, providing quotations, and processing orders for pumps, spare parts, and related products;
- Delivering customer service and technical support, including installation and maintenance guidance;
- Managing our relationships with distributors, agents, and business partners;
- Operating, maintaining, and improving the Site and monitoring its performance and security;
- Sending marketing communications, product updates, and industry newsletters, where you have consented or as otherwise permitted by law;
- Evaluating job applications and managing recruitment;
- Complying with legal, regulatory, tax, customs, and export-control obligations; and
- Detecting, investigating, and preventing fraud, security incidents, and other misuse of the Site.
05Legal Basis for Processing (EEA/UK)
Where the General Data Protection Regulation (GDPR) or the UK GDPR applies, we rely on the following legal bases to process personal information:
- Performance of a contract — to process your orders, provide quotations, and fulfil our contractual obligations;
- Legitimate interests — to operate and improve our business, maintain the security of the Site, and communicate with existing business customers about similar products and services;
- Consent — for marketing communications and non-essential cookies, where required; and
- Legal obligation — to comply with applicable tax, customs, export-control, and other regulatory requirements.
08International Data Transfers
As a manufacturer serving customers in more than 80 countries, Tobee Group operates internationally, and personal information may be transferred to, stored, and processed in China and other countries where our group companies, distributors, or service providers are located. These countries may have data protection laws that differ from those in your home jurisdiction.
Where required by applicable law, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms recognized under applicable data protection law.
09Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, export-control, or reporting requirements. Retention periods vary depending on the nature of the information and our business relationship with you — for example, order and warranty records are typically retained for the duration of the applicable product warranty period plus any additional period required by law.
Job applicant information is retained for a reasonable period to consider you for current and future opportunities, unless you request earlier deletion.
10Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, disclosure, alteration, and destruction. These measures include restricted access controls, encryption of data in transit where applicable, and regular review of our security practices.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
11Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you;
- Correction — request that we correct inaccurate or incomplete information;
- Deletion — request that we delete your personal information, subject to legal retention requirements;
- Restriction and objection — request that we restrict or object to certain processing, including direct marketing;
- Portability — request a copy of your information in a portable format, where technically feasible; and
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with your local data protection supervisory authority.
To opt out of marketing emails, you may use the unsubscribe link included in our communications or contact us directly.
12Children's Privacy
The Site is intended for business and industrial audiences and is not directed at children. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
13Third-Party Websites and Links
The Site may contain links to third-party websites, such as social media platforms or industry directories. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
14Regional Disclosures
14.1 European Economic Area, United Kingdom, and Switzerland
If you are located in the EEA, UK, or Switzerland, the rights described in Section 11 and the legal bases described in Section 5 apply to our processing of your personal information.
14.2 California, United States
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. We do not sell or share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA.
14.3 Other Jurisdictions
If you are located in a jurisdiction with its own data protection framework, we will comply with the applicable requirements of that framework to the extent they apply to our processing of your personal information.
15Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically. Material changes will be notified through a notice on the Site.
16Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Hebei Tobee Group Co., LimitedNo. 266, Tianshan Street, High-Tech Development Zone
Shijiazhuang City 050000, Hebei Province, China
Email: Inquiry@tobeepump.com
Website: www.tobee.com ↑ Back to top
