Global Service & Support

Tobee® provides professional technical support, spare parts supply, and on-site services to keep your slurry pumps running at peak performance.

Tobee® Service & Support You Can Rely On

At Tobee®, we don’t just manufacture slurry pumps—we provide complete service and support to keep your operations running at peak performance. From technical consultation to spare parts supply and on-site service, Tobee® is committed to delivering reliable, responsive, and professional support worldwide.

Global Reach

Global Reach

Service centers and partners across Asia, Europe, America, and Africa.

Expert Engineers

Expert Engineers

Decades of experience in slurry pump design and maintenance.

Fast Response

Fast Response

Quick delivery of spare parts and technical troubleshooting.

On-Site Support

On-Site Support

Field engineers available for installation, inspection, and repair.

Service & Support Offerings

At Tobee®, we don’t just manufacture slurry pumps—we provide complete service and support to keep your operations running at peak performance. From technical consultation to spare parts supply and on-site service, Tobee® is committed to delivering reliable, responsive, and professional support worldwide.

Technical Consultation

Technical Consultation

Our experienced engineers provide in-depth technical consultation to ensure you select the right slurry pump for your application. We evaluate slurry type, particle size, concentration, pH levels, temperature, and required performance (flow & head). Based on these conditions, we recommend the best pump model, material configuration, and sealing solution to maximize efficiency and reduce lifecycle costs.

Installation & Commissioning

Installation & Commissioning

Tobee® offers professional on-site installation and commissioning services. Our field engineers handle alignment, piping connections, system calibration, and operational testing. This ensures your slurry pump is installed correctly, operates smoothly from day one, and meets performance guarantees. Remote video commissioning support is also available when on-site service is not feasible.

Maintenance & Repair

Maintenance & Repair

To minimize unplanned downtime, Tobee® provides preventive maintenance programs tailored to your operating schedule. Our services include condition monitoring, performance inspection, wear part replacement, and emergency breakdown repairs. With a dedicated support team and quick access to spare parts, we help you keep your pumps running reliably under the harshest conditions.

Spare Parts Supply

Spare Parts Supply

Tobee® maintains a complete inventory of genuine spare parts including impellers, liners, casings, expellers, shaft seals, bearings, and couplings. We guarantee parts compatibility, material quality, and quick delivery. Using authentic Tobee® components ensures long service life, reduces failure risk, and lowers total operating costs compared to non-OEM parts.

Training & Knowledge Sharing

Training & Knowledge Sharing

We provide customized training programs for operators, maintenance technicians, and engineers. Training can be conducted on-site at your facility, at Tobee® service centers, or online. Topics include pump operation best practices, troubleshooting methods, wear part replacement, seal maintenance, and energy-efficient operation. Our goal is to empower your team to operate and maintain Tobee® pumps with confidence.

After-Sales Support

After-Sales Support

Our relationship does not end with delivery. Tobee® offers 24/7 customer support through hotline and email. Our service team provides remote troubleshooting, technical guidance, and performance monitoring. We also maintain continuous follow-up with customers to ensure pumps are operating reliably and to provide recommendations for performance improvements. Wherever you are, Tobee® support is just one call away.

Service Process

Contact our service team with your request.

Analysis & Proposal

Analysis & Proposal

Our engineers evaluate and provide a tailored solution.

Execution

Execution

Spare parts shipment, remote assistance, or on-site service.

Follow-Up

Follow-Up

Continuous performance monitoring and technical support.

Global Support Network

With production and service bases in China, plus a network of international agents, Tobee® ensures rapid local service and global coverage.

Global Support Network

Customer Success Stories

With production and service bases in China, plus a network of international agents, Tobee® ensures rapid local service and global coverage.

Carlos M.

Carlos M.

Chile

"You know how brutal copper mine tailings are on equipment, right? We switched our slurry pump liners to Tobee® about a year ago and honestly the wear rate dropped a lot compared to what we had before. Less downtime swapping parts means less headache for everyone on site."

James O.

James O.

Australia

"When you're running coal washery slurry pumps, vibration and seal failures are a constant fight. After we put in Tobee's bearing assemblies and shaft sleeves, things calmed down a lot. Haven't had an unplanned stop in months, which is rare for us."

Need Service or Technical Support?

Our experts are here to keep your slurry pumps running smoothly. Contact Tobee® today and get the professional support your operation deserves.

Tobee is specialized in providing solutions for slurry pump, vertical sump pumps, gravel pump, dredging pumps, froth pump, seawater pumps, fire pumps, slurry pump parts and OEM pump parts for your harsh projects.

Contact Information

Contact Information

+86 180 3203 4573

+86 311 8722 1317

No. 266, Tianshan St, High-tech Zone, Shijiazhuang City 050000, China.

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